Last updated: October 24, 2023
Our refund and returns policy lasts 30 days from the date of delivery. If 30 days have passed since your purchase, we can't offer you a full refund or exchange.
To be eligible for a return, your item must be unused, unopened, and in its original condition, including original packaging, seals, and labeling intact. Because our products are research chemicals intended strictly for laboratory and research use, any vial, container, or packaging that has been opened, tampered with, or had its seal broken cannot be accepted for return, regardless of reason.
To complete your return, we require your order number or proof of purchase.
Please do not send products back without first contacting us for return authorization — unauthorized returns may not be processed.
Every batch we sell is produced and tested to meet strict purity and quality standards. If a product arrives with a manufacturing defect, fails to meet its stated purity specification, or does not match its Certificate of Analysis (COA), we will replace it or issue a refund at no cost to you. Please contact us within 7 days of delivery with your order number and photos of the item so we can investigate and resolve the issue quickly.
If you receive the wrong product, an incomplete order, or an item damaged in transit, contact us within 48 hours of delivery with your order number and photos of the item and packaging. We will cover the cost of correcting shipment errors, including replacement shipping, at no charge to you.
All products sold on retapeptide.us are intended for laboratory and research purposes only and are not for human or animal consumption. Because of the nature of these products:
Once your return is received and inspected, we will email you to confirm receipt and let you know whether your refund has been approved or rejected.
If approved, your refund will be processed to your original method of payment. Please allow several business days for the credit to appear, depending on your bank or card issuer.
If you've done all of this and still have not received your refund, please contact us at support@retapeptide.us.
Only regular-priced items are eligible for refund. Sale and discounted items are final sale and cannot be refunded.
We only replace items that are defective, damaged in shipment, or do not match their COA. To request an exchange, email us at support@retapeptide.us with your order number and photos. We'll provide instructions for returning the item to: RETA Peptide Returns, 100 Innovation Way, Suite 400, Boston, MA 02111.
To return your approved product, you should mail your product to: RETA Peptide Returns, 100 Innovation Way, Suite 400, Boston, MA 02111.
You are responsible for return shipping costs unless the return is due to our error (wrong item, shipment damage, or quality issue). Shipping costs are non-refundable. For items over $100, we recommend using a trackable shipping method or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
For any questions about refunds, returns, or our quality guarantee, contact us at support@retapeptide.us.
